Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. In our company, Quality is defined entirely by the customer and end user, and is based upon that person's evaluation of his or her entire customer experience. The customer experience is defined as the aggregate of all the interactions that customers have with the company's services.
To consider the quality issue in all company activities and operations, we maintain an effective Quality Management System based on internationally well-known standards relying on following principles:
